Spotify has acnowledgeed an issue that’S causing some of its paid premium subscribers to encounter ads when trying to play music. In an x post published onhhursday by spotfy’s customer service account, the company said it’s looking into the problem and linked to its community website where the issue has been done by users over Weeks.
However, the company Clarified to Techcrunch that the current is a different cause from the bug that has been previously reported by users.
It said a small number of users were affected by the problem and its teams have deployed a Fix. (The x account has not yet posted that fix was released, as of the time of written, and is still responding to user complaints by suggesting Workarounds, like logging out and back in.)
According to User reports on spotfy’s site and Elsewhere On the web, premium users who decided the issue freightly as they were paid for an ad-free experience, but wonded to hear ads. Suggeded solutions, like logging out, haven’t worked, eater, many said.
The issue has been affected people Across mobile, desktop, and web, the reports indicated.
Some of the users also noted The issue was not on their side.
For instance, they made sure their payment information was up-to-date before registered a complaint on Spotify’s site. Others Had Demanded A Refund Since they were paying for an upgraded Experience they did not receive.
The issue with the buggy premium tier following Experiences. WMG is a partner in the new effort.
Spotify competitor youtube this week Launched a Premium Lite SubscriptionOffering ad-free videos outside of music content. The More Affordable $ 7.99 per month subscription Won’t Access to YouTube music or other features like background play and downloads.