Gladia, an AI Transport and Audio Intelligence Provider, Launched Solaria, A Next-Gen Automatic Speech Recognition (ASR) MODEL DESIGNED to Redefine Reedfine Real-Time Communacles for Communacles for Communities Voice-friendly platforms.
Solaria Now Empowers Businesses to Enhance and Expand their customer service operations with ai-poice technology that delivors unmatched language coverage-SPPPOTINGS 40+ Languags Previocely Inaccessible with other solutions – with compromising quality or speed.
While Outsourcing has long been a cost reduction strategy in the call Center Industry, Businesses Now Face A New, Critical Challenge: Providing Seamless, Multilingual Support at Scale. With 49% of Global Executives Reporting Financial Losses Due to Language Barriers, The Demand for Scalable, High-Quata Multilingual Solutions have been born great.
“We’ve seen in the market a huge surge in voice ai. It’s like Voice is part of our life again, and we are introducing a new product called solaria, which is a model that is Real Timn Advanced Capabilities, “Said Jean-Louis Queguiner, CEO of Gladia, in an interview with gamesbeat. “And it’s going to be the fastest on the market, and the most accurate in the market, covering 100 languages.”
The product also It Handles Speech to Text Translation and Transport. This is important to do in real time for voice agents or call centers, where someone may have to answer a question that comes in with a different language.
Solaria: an enterprise-redy model for global customer experience
Solaria is a speech-to-text (STT) Engine Built for Global Scalability. Solaria was designed to meet the demands of today’s contact centers, where bot ai automation and human agents need high-cauracy, low-level, and real-time multilingual support to free.
The model achieves Industry-Lading Results in Speech Recognition, Delivering Both Accuracy and Fast Processing Speed. Recent benchmarks show solaria has reacted an unmatched 94% Word Accuracy Rate (War) Average in English, Spanish, Spanish, French and Other Common Languages, Whilele MainTaining an Ultra-Latency of 270 Millisecond, making the conversation feel natural and responsive.
While Real-Time Speech-to-text is often measured by speed alone, accuracy and language coverage are effectively crucial for businesses providing seamless seamless seamless people.
Unlike other speech-to-text models that Prioritize Speed Over Usability, Solaria Balancs Industry-Lading Accuracy and Speed With ENMATCED SAPED COTH COVERAGE COVERAGE-100 Languages in Total, Wital, Whit Excluside Support for 42 languages not matched by competitors. For High-Population Markets and Key Outsourcing Hubs Like Bangladesh, India, and the Philippines, Native-Level Account in Regional Languages is NOW OFFERED Through to Solaria.
With Native-Level Transcription, Real-Time Code-Switching, And Translation Across All Supported Languages, Businesses Can Expand Into Global Markets Withouts Constraints.
Designed for Enterprise-Scale Voice Automation, Solaria Delivers:
Best-in-class accuracy in high-population languages Such as Tagalog, Bengali, Punjabi, Tamil, Urdu, Persian, and Marathi.
Ability to adapt the model To Industry-Specific Terminology (Like Medical or Financial Jargon) and have its extra critical data, like names, addresses, and numericals.
Adaptive speech processingEnsuring high accuracy in noisy call center environments.
Enterprise-grade data securityIn full compliance with GDRP, Hippa, and Soc 2.
With the addition of solaria to its product portfolio, gladia allows to enhance customer service by improving AI-Powered Voice Agents, Making IVRS and Virtual Assistants More Relia Multiple languages, while also optimizing human-assisted workflows with real-time transcriptions and translations to help agents provide more effective assistance.
“Speech is the most natural way to connect with the world –for the first time, automated speech reconstrance is closing the divide, enabling humans and ai to truni speake the Samak the Samka Language,” CEO of Gladia, in a statement. “With solaria, we have made a breakthrough in ai-power technology that unlocks new options for businesses, Driving Efficiency and DELIVING More SEAMLES, IPACTFULCORMIRS Experiences Across Diverse Languages and Markets.
Serving more than 700 Enterprise Customers Worldwide, Including Attention, Circleback, Method Financial, and Veed.io, Gladia Delivers Enterprise-Grade Service and Scalability, Backed BCADITEDED Support and infrastructure in the US and europe, guaranteeing reliable performance for mission-critical applications. Companies Looking to Scale Globally, Optimize Operational Costs, and Enhance Customer Experiences Can Start Building with Gladia’s API Today.
As part of the solaria launch, gladia has partnered with live, a lead-source development framework for real-time ai voice agents, to power real-time, multiiling Applications. This Gives developers Global Language Capabilitys out of the box through seamless integration with Gladia’s API.
Following its $ 16 million series a round in 2024 and today’s rollout of solaria, Gladia has taken another critical step toward estables Provider-Combining Speech Recognition, Generative Ai, and Voice Generation Capabilites to Help Enterprise users and developers tap into the full potential of real-time audio data.
Paris-Based Gladia was founded in 2022 by jean-louis Queguiner (Ex -ovhcloud) and Jonathan Soto (Ex-Mit/Sigfox). Gladia’s product has been adopted by over 150,000 users and 700 Enterprise Clients – Including Industry Leaders like Attention, Circleback, Method Financial, and Veed.io.
There is a 300-millisecond delay between the moment you start speaking and the moment you receive the first event of voice being active. It takes 100 milliseconds to do the transcription and so you have Near Instant Results.
To improve the accuracy further, Queguiner said the company needs to train on more data. And it needs to work with the data augmentations to make more robust. The company has enterprise pricing in price but has not disclosed it yet. He said it will be among the most affordable solutions in the market.
The company has brought 40 employees.