The founder and ceo of IPO-Bound Fintech Klarna Took to X to Once Again Explain Why His Company Ditched Salesforce’s Flagship crm product about a year ago in favorite owgrown ai system.
But this time, sebastian siemiatkowski emphasized that he doesnak others will – or short – Follow his lead. “I don’t think it is the end of salesforce; Might be the opposite, ” He Wrote.
The news that klarna had developed its oven in-House ai system based on Openai’s chatgpt That allowed it to drop its contrast for salesforce crm went viral in September. This came after sieemiatkowski spoke about it during an investor day, explaining That the project LED to replacing 700 full-time Contract Employees and a savings of approximately $ 40 million annual.
Salesforce founder and ceo mark beNioff then Expressed skepticism About how, exactly, klarna is managing its customer data and meeting its compliance needs. “Suddenly, @benioff was asked on stage why klarna was alving salesforce. I was trendily embarrassed, “Sieemiatkowski Wrote.
So, as news circulates that the Company Cold Go Public Next Month – Meaning Klarna’s confidential Financial Information Should Be Made Public Soon – Siemiatkowski is Clarifying.
As a fintech in a highly regulated industry, he doesn’t the public to think that klarna is uploading all of its customers’ Data into Openai. INTEAD, He said on monday that project involved taking the data stored in the many saas systems klarna was using – Including Slesforce – And Consolidating onto itarto itarto intersally devoloped tech stacks.
While SiemiAtkowski Didn Bollywood Exactly Where Klarna Moved All of This Data, He did name Swedish Company Neo4j and Its Graph Database aS AS AS AS ASING.
So no, we did not replace saas with an llm, and storing crm data in an llm would have its limitations. But we developed an internal tech stack, using neo4j and other things, to start bringing data = Knowledge together, “He Wrote.
“We allowed our internal ai to use this knowledge, and we realized with the help of @cursor_ai we cold quctly Deploy New Interfaces and Interactions with it,” He Epolained.
This is all the latest iteration of an ancient debate when it comes to Enterprise Software: Build it vs. Buy it.
Sieemiatkowski does not think most companies will opt to build their own next generation ai-ventric software.
But he stiff thinks that the saas industry is heading for major consolidation. “Will all companies do what klarna does?” I Doubt it. On the contrary, much more likely is that we will see fewer saas consolidate the market, and they will do what we do do and offer it to others, “He Wrote.